We are deeply grateful for this year's increased demand and apologize for our current out of stocks.  Free domestic shipping on orders over $30!

Contact Us

We're here to help.

Questions about your order? Want to work with us in wholesale? Wondering about tours? We've got answers to some frequently asked questions below! Don't see an answer to what's on your mind? Email us at support@frenchbroadchocolates.com anytime!

Online Ordering

When will my order arrive?

The majority of online orders - barring any unforeseen issues or circumstances including inclement weather - will arrive within 3 to 5 business days. You'll get an email from us when your order has left our Chocolate Factory including the tracking information for your treats, too. We ask that you allow 3 to 5 business days for your order to be packed and shipped.

As a note, if you select the "Ships the week of" option when checking out, that is the week that we will SHIP your order; not the day it will arrive.

What shipping service do you use?

We ship all orders via 2 day shipping with USPS or FedEx and schedule deliveries on Wednesday-Saturday.

Will my chocolate melt in transit?

We have a melt-free guarantee on all of our chocolate, all the time. If your package arrives damaged or melted, contact us and we will rectify it! Our goal is your satisfaction. When the weather is warm, we package the products appropriately using eco-friendly, keep-cool methods.

Who can I talk to regarding an order?

Email us at support@frenchbroadchocolates.com any time if you have a question about a current order, email you received, or any other issues you're experiencing.

My order contains a gift. Can you make sure price won't show?

We treat every order as a gift and never include pricing information! Additionally, if you left a gift note for your recipient, rest assured that we got it and will include it in your gift!


Locations

Are you open?

Yes! For an up to date list of our locations, hours, and offerings, head to our Visit page.

Where are you located?

We have two locations: French Broad Chocolate Lounge is located in downtown Asheville, 10 S Pack Square. Our Chocolate Factory - where tours take place - is located at 821 Riverside Drive, Asheville. Hours and more details are on our Visit page.

How do I book a tour?

Head to our Tours page, pick your day, time, and the number of folks you'll be bringing along!


Wholesale, Bulk, & Corporate Ordering

Can I order a whole cake?

We offer whole cakes via our Local Pickup. You can also order brownies and boxes of cookies. If you're interested in one of the Chocolate Lounge's cakes for a wedding, elopement, or celebration, you can email us at info@frenchbroadchocolates.com . Sorry, we do not ship any of our cakes.

Can I order your products wholesale?